Legal
Privacy Policy
Last updated: January 13, 2026
SVK3D ("SVK3D", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website and/or use our online shop, in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable laws.
1. Who We Are
SVK3D provides fabrication and manufacturing services — including 3D printing, 3D scanning, laser cutting, laser engraving, CNC machining, mold making, and CAD design — and may offer products and services through our website and online shop.
2. How to Contact Us
Email: info@svk3d.com Address: Giamalaki 25, 71202 Heraklion, Crete, Greece
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data: - Identity Data: name, username, title, and similar identifiers. - Contact Data: billing/shipping address, email address, telephone number. - Transaction Data: purchases, order history, and related details. - Financial Data: payment information processed securely by third-party payment providers (we do not store full card details). - Technical Data: IP address, browser type/version, time zone, device identifiers, operating system. - Usage Data: information about how you use our website and services. - Profile Data: preferences, account settings, feedback, and survey responses. - Marketing & Communications Data: your preferences for receiving marketing communications.
4. How We Collect Your Data
We collect personal data through: - Direct interactions: when you create an account, place an order, complete forms, or contact us. - Automated technologies: cookies, analytics tools, and server logs that record technical and usage data. - Third parties: payment providers, shipping/logistics partners, analytics services, and advertising platforms (where applicable).
5. How We Use Your Data (Purposes & Legal Bases)
We use personal data only where permitted by law. Common purposes and legal bases include: - To provide our services and fulfill orders (performance of a contract). - To manage customer support and communications (legitimate interests and/or contract). - To improve our website and user experience (legitimate interests; consent where required for certain cookies). - To send marketing communications (consent where required; otherwise legitimate interests where permitted). - To comply with legal obligations (legal obligation). Marketing: If you have opted in (or where allowed by law), we may send updates and offers. You can withdraw consent or unsubscribe at any time using the link in our emails or by contacting us.
6. Sharing and Disclosing Your Data
We may share personal data with trusted third parties that help us operate our business, such as: - payment processing providers, - logistics and delivery partners, - IT and hosting providers, - analytics providers, - professional advisors (legal, accounting), and - authorities where required by law. We do not sell your personal data.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards, such as the European Commission's Standard Contractual Clauses or other lawful transfer mechanisms.
8. Data Security
We implement appropriate technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. If a personal data breach occurs, we will notify affected individuals and competent authorities where required by applicable law.
9. Data Retention
We retain personal data only for as long as necessary to achieve the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the context in which it was collected.
10. Your Rights (GDPR)
Subject to applicable law, you may have the right to: - access your personal data, - request correction or deletion, - restrict or object to processing, - request data portability, and - withdraw consent at any time (where processing is based on consent). To exercise these rights, contact us at info@svk3d.com.
11. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, analyze usage, and improve performance. Where required, we will request your consent before placing non-essential cookies. You can manage cookie preferences through your browser settings and any on-site cookie controls, if available.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page along with an updated "Last updated" date.